Written by James Crowell, Field Service Engineer
At Admix, we “AIM” to provide top notch service to our customers before, during, and after the sale. That is why we developed the “Assured Implementation Method – AIM” which is designed to open the lines of communication between our customers and our technical teams, laying the foundation for a trouble-free install. The AIM program encompasses three main elements:
Provide our customers with helpful pre-installation guidance such as storing the unit until day of installation and proper utility and lift equipment requirements are in place.- Provide meaningful training to maintenance personnel and operators at installation (our mechanical or process training is optional and at no additional cost to you!)
- Ensure our customers are 100% successful at start-up. Before we depart, you will be 100% confident making product in your new mixer.
Our customer service and technical staff work with you every step of the way so there are no snafus that could jeopardize the timeline of the installation. We strive to make your experience a positive one and we’re always here to help, so reach out to us any time for support by calling: N. America: 1-800-466-2369 / 1-603-627-2340 / Europe: +45 (3213) 8743 or contact us online.
Jesper Sæderup Lindeløv, Managing Director
Knud Erik Juhl Jensen, General Manager, Admix Europe ApS
Patrick Lakin, Director of Sales and Marketing
Kara Martakos, Human Resources Director
Keith Cheries, Director of Sales Operations
Eric Therriault, Vice President of Engineering
Bob Trottier, Vice President of Operations
Dan Cameron, Chief Financial Officer
Mike Rizzo, Chief Executive Officer